Leadership is about creating an environment where both employees and members can thrive. Throughout my career, I've developed mentorship programs, standardized operating procedures, implemented employee review systems, recruited and hired team members, and created leadership resources such as visibility playbooks to strengthen operations. My goal is to build a positive culture that develops people, improves the member experience, and makes work enjoyable for everyoneLeadership
Created mentorship program for current and future assistants and interns, Outlining training procedures
conducted employee performance reviews to keep staff updated and aligned with the club’s vision and expectations
Posted jobs on pga job board, PGM Intern database, and indeed. interviewed and hired candidates.
created and used interview checklist for hiring Efficiency and organization
CREATED AND TRAINED WITH STANDARD OPERATING Procedures
Updated and provided clear job descriptions for staff in operations manual
Created and adhered to visibility playbook for staff/membership relations
Created yearly operation checklist for better organization
